What areas do you cover?

We cover all of Milton Keynes (including Central Milton Keynes) and the surrounding villages. This includes Towcester, Buckingham, Hanslope, Castlethorpe, Yardley Gobion, Potterspury, Newton Longville, Cranfield and all the other villages within 5 miles of Milton Keynes.

How long have you been in business?

We established the company in Milton Keynes in 2009.

What are your fees to Landlords?

Our Letting & Management Service is 11% +VAT (13.2% inc VAT) of the monthly rent achieved.

New tenancy setup - £250 + VAT (£300 inc VAT)

Negotiating a renewal of a fixed term tenancy - £120 inc VAT (£100 + VAT). There is NO CHARGE should a tenancy "roll on" to periodic (month by month).

It is important to note that we do not "mark up" or charge to arrange maintenance. We are aware that a lot of our competitors charge a fee (around £60 per job) to arrange maintenance and then a percentage of the cost of the job (around 10% extra). We do not charge for arranging maintenance, this service is all included in our management at no extra cost!

When comparing agents costs we are aware that our competitors charge for the below. All of which are free of charge with us!

Deposit Resolution Service £60.00 an hour Tenancy Agreements £120.00 Tenant Referencing £36.00 Check in of Tenant £60.00 Inventory Production £180.00 Deposit Protection and Registration £60.00 Drawing up and Serving of Notices £60.00 Checkout of Tenant £120.00

Are you a member of any professional organizations or regulatory bodies?

We have been a member of PropertyMark (formerly ARLA) for over ten years. https://www.propertymark.co.uk/

We are members of The Property Ombudsman (TPO). The Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK.

How can I view available properties?

In the first instance it is best to email us detailing any properties you are interested in along with some info about yourself and who would be living at the property . During office house we aim to respond to all enquiries within 30 minutes.

What information do you provide about each property on your listings?

We aim to produce floorplans and virtual tours for each property we market along with comprehensive photographs. The virtual tours allow you to move through a property giving you a real feel of the place.

Do you accompany viewings?

Yes we always accompany all viewings.

I am a tenant how much security deposit do you need and how is it protected?

This will be the equivalent of 5 Weeks rent and is payable upon the signing of the Assured Shorthold Tenancy Agreement (AST). The deposit for an AST will be registered with the Deposit Protection Service (DPS) to make sure it is 100% secure. https://www.depositprotection.com/

How do you handle maintenance and repair requests from tenants?

We prefer tenants to log maintenance issues via this website where you can upload photographs, which really help in resolving issues. In emergencies it is best to call the office on 01908 888816 so that we can help immediately.

If I let my property who organises maintenance?

We take full responsibility for liaising with the tenant and coordinating any necessary maintenance works approved by a landlord. We have a large network of trusted local contractors who we regularly use to complete repairs and maintenance. Or we can liaise with your own contractors if you prefer.