We adhere to the ARLA and The Property Ombudsman Codes of Practice. These can been found by following the links on this page.

In the rare circumstance that you should have a complaint about us, please follow our complaints procedure below.

Prestige Estates MK Milton Keynes and Towcester and ARLA registered
The Property Ombudsman (TPO) Scheme
Client Money Protection
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Customer Complaints Procedure

We aim to provide you with the highest standards of service. However, there may be occasions when our service falls short of your expectations.

This easy to use guide is designed to help you make us aware of your views so we can address your concerns. To ensure your maximum protection, our complaints process has been designed to meet the requirements of The Association of Residential Letting Agents and The Property Ombudsman Service.

1. We Can Help

Your initial concerns should be addressed to:

Customer Relations Team
Prestige Estates MK LTD
Suite 15
Plum Park Estate
NN12 6LQ

Alternatively, you may forward details of your complaint via email to

A written acknowledgement will be issued promptly, and not later than three working days of receiving your complaint.

Your concerns will be fully investigated by a Customer Relations Officer and a detailed response issued within 15 days of receiving your complaint.

If we do not hear from you further within eight weeks we will assume our response has addressed the matter and close our file.

2. Still unhappy?

After receiving our response, if you feel your complaint has not been fully or fairly addressed please let us know and we will pass your comments to a Director of the company for further investigation.

You will receive a written acknowledgement letter.

A final response will be issued within eight weeks of the initial receipt of your complaint or we will explain why we are not in a position to make a final response. Understandably, the process may take longer than eight weeks if you are unable to reply promptly to our earlier correspondence.

In the unlikely event that no response is provided by us within the eight week period you are entitled to refer your complaint to the Ombudsman.

3. What happens next?

We are committed to ensuring all complaints are fully and fairly addressed. Should you remain dissatisfied, following the completion of our review, you have the option to refer the matter to The Property Ombudsman Service at:

The Property Ombudsman
Beckett House
4 Bridge Street

You should refer the matter to the Ombudsman as soon as possible after our final response, but this must be within 6 months of the date of our final response.

Please note

You will need to complete our Internal Complaints Procedure before you can refer your concerns to the Ombudsman.

There are certain types of complaint which are outside the Ombudsman's jurisdiction. Before you refer the matter to the Ombudsman you may wish to contact them on 01722 333306 to discuss your complaint. You can also visit their website at for more information.