Below is some useful advice and tips for some of the common issues in the home. Please try the following before reporting problems.
An overwhelming majority of reported mould and damp in homes during winter months is due purely to condensation. Condensation on your bathroom mirror and on the bedroom windows in the morning doesn’t just condense there, but also on other cold areas around your home such as ceilings, outside walls and in cold spots behind furniture.
Even during winter your house needs to breath and by keeping your home at a steady 16 degrees or above and leaving windows cracked open for ventilation will stop most condensation and mould issues. Many people do not realise the amount of moisture in the air in their home caused by bathing, cooking, drying washing and even breathing! (the average adult breaths out around 1 litre of water vapour whilst they sleep) which all needs to go somewhere and without ventilation will condense on cold spots in your home and eventually cause mould.
More information about keeping your home free of condensation can be found in the helpful leaflet created by the Nation House Building Council (NHBC) by following the link below. http://www.nhbc.co.uk/NHBCPublications/LiteratureLibrary/HomeownerDocuments/filedownload,31929,en.pdf
Corgi have published some very useful and informative videos on youtube, covering subjects such as how to restart your boiler, low boiler pressure, frozen condensation pipes. Their twitter feed at https://twitter.com/corgihomeplan